RETURNS
Made the wrong choice? You have 7 days from delivery to request a return.
START A RETURNSign in to your ROUIS account to submit a return request.
Simple. Easy.
Hassle-free.
REQUEST
Sign in to your ROUIS account and select the order you want to return.
SELECT
Select the item you want to return and submit your request.
SEND BACK
Follow the return instructions provided after your request is approved.
RESOLVED
Once your request is reviewed and approved, we'll process your refund.
Choose what works for you.
Return your order
Eligible products can be returned within 7 days of delivery. Approved refunds are issued to the original payment method. A ₹100 return shipping fee applies. There is 0% restocking fee.
Keep it original condition.
7-DAY WINDOW
Return requests must be submitted within 7 days of delivery.
ORIGINAL CONDITION
Items must be unused, unworn, unwashed and in their original condition.
TAGS & PACKAGING
Original tags and packaging must be intact and included with the return.
ELIGIBLE ITEMS
The product must be eligible under the ROUIS return policy. Final-sale items are not eligible.
Need to know more?
How many days do I have to request a return?
You can request a return within 7 days from the date your order is delivered.
How do I request a return?
Sign in to your ROUIS customer account, select your order, choose the item you want to return, and submit your return request.
How will I receive my refund?
Approved refunds are issued to the original payment method used for the order. A ₹100 return shipping fee applies.
What condition should the item be in?
Items must be unused, unworn, unwashed and in their original condition, with original tags and packaging intact.
How long does the return process take?
Once your request is approved and the returned item is received and reviewed, we'll process your refund. Processing time may vary depending on return transit time and your payment method.
Is there a return shipping fee?
Yes. A ₹100 return shipping fee applies to approved returns. There is no restocking fee.