Shipping policy

Shipping Policy – ROUIS.IN

At ROUIS, we aim to deliver your orders promptly and efficiently. Please read our Shipping Policy to understand our shipping process, timelines, and other important details.

1. Shipping Charges:

• Free Shipping on all orders within India.

• No hidden fees or additional charges.

2. Order Processing Time:

• Orders are processed within 1-2 business days (excluding Sundays and public holidays).

• You will receive a confirmation email with tracking details once your order is dispatched.

3. Delivery Time:

• Standard Delivery: 4-7 business days for metro cities.

• Other Locations: 5-10 business days depending on your location.

• Delivery timelines may vary during peak seasons or due to unforeseen circumstances.

4. Shipping Partners:

• We work with reliable partners like Delhivery, Bluedart, and Xpressbees.

• You will receive a tracking link via email/SMS once your order is dispatched.

5. Order Tracking:

• Track your order using the link sent via email/SMS or visit our Track Order page.

• For any tracking issues, please contact us at contact@rouis.in.

6. International Shipping:

• Currently, we do not offer international shipping. Stay tuned for updates!

7. Delays and Issues:

• In case of delivery delays due to weather, strikes, or courier issues, we will notify you via email/SMS.

• For assistance, reach out to contact@rouis.in.

8. Incorrect Address:

• Ensure that you provide an accurate and complete address.

• In case of incorrect or incomplete addresses, please contact us immediately at contact@rouis.in.

9. Contact Us:

For any queries related to shipping, please contact us:

• Email: contact@rouis.in

Thank you for shopping with ROUIS! We’re committed to delivering your orders swiftly and smoothly. 🚀